Return Policy

Return Refund & Cancellation Policy


Returns — Goods may not be returned for credit except with ADI’s permission, and then only in strict compliance with ADI return shipment instructions. Certain items may not be returned for credit. These items include: diagnostic reagents, refrigerated or frozen products; reagents and standards which have passed their expiration dates; custom products or special orders; products missing labels, parts, or instruction manuals removed from their original packaging. Any returned items may be subject to a 20% processing fee and must be returned within 30 days of purchase.

Shipping, claims, delays —
All sales are ADI’s shipping point. If Shipping and Handling Charges are quoted or invoiced, they will include charges in addition to actual freight costs. Delivery of the goods to the carrier at Seller’s shipping point shall constitute delivery to Buyer and Buyer shall bear all risk of loss or damage in transit. The general method of shipment for each item is by Overnight courier service. However, Seller reserves the right, in its discretion, to determine the exact method of shipment. Seller reserves the right to make delivery in installments, all such installments to be separately invoiced and paid for when due per invoice, without regard to subsequent deliveries. Delay in delivery of any installment shall not relieve Buyer of Buyer’s obligations to accept remaining deliveries.

Immediately upon Buyer’s receipt of any goods shipped here under, Buyer shall inspect the same and shall notify ADI in writing of any claims for shortages, defects or damages and shall hold the goods for Seller?s written instructions concerning disposition. If Buyer shall fail to so notify Seller within three days after the goods have been received by Buyer, such goods shall conclusively be deemed to conform to the terms and conditions hereof and to have been irrevocably accepted by the Buyer.

Seller shall not be liable for any loss, damage or penalty as a result of any delay in or failure to manufacture, deliver or otherwise perform here under due to any cause beyond Seller?s reasonable control, including, without limitation, unsuccessful reactions, act of Buyer, embargo or other governmental act, regulation or request affecting the conduct of Seller?s business, fire, explosion, accident, theft, vandalism, riot, acts of war, strikes or other labor difficulties, lightning, flood, windstorm or other acts of God, delay in transportation, or inability to obtain necessary labor, fuel, materials, supplies or power at current prices.

Pricing — Prices shown are in US Dollar. Please call us for current prices if you require this information prior to placing your order. We guarantee our written US Domestic quotations for period specified in the quote. If you place your order by phone, we will confirm our current price at that time.